Frequently Asked Questions

  • What is SMART tag? 
    SMART tag is a full-featured system designed to ensure authorized ridership resulting in increased safety and security of students who utilize school bus transportation. Radio Frequency Identification (RFID) technology and cloud-connected tablet computers in each school bus provide accurate, near real-time information. Secured Mobility, LLC, a privately-held technology company located in Georgetown, TX, is the developer of SMART tag. Secured Mobility has more than a decade of experience in developing security software and hardware and deploying cloud-hosting infrastructure. 

    How does SMART tag benefit transportation departments and school administrators? 
    SMART tag not only provides immediate information regarding which students are on which bus, it also automates a number of reporting functions for transportation department personnel such as state headcount and mileage reports. SMART tag also provides efficient communication between bus drivers and parents. 

    How does SMART tag benefit drivers? 
    SMART tag provides a student profile with a photo ID to enable school bus drivers to perform their duties more efficiently and effectively while improving overall safety and security. It also automates seating charts, discipline reports, maintenance requests, and other critical documentation. 

    How does SMART tag benefit parents? 
    The SMART Parent Web Portal is designed to enhance communication between the transportation department and the parents of student riders. SMART tag provides parents with improved security and leading-edge technology designed to keep students safe. Once registered in the online system, parents can edit their contact information, and add or remove individuals authorized to pick up their child. 

    What information will the bus driver be able to view when the student swipes his/her card? 
    The bus driver will be able to view the student’s picture, name, ID number, seat number, school, grade and bus stop. 

    Is student information stored on the SMART tag ID? 
    No information is stored on a SMART tag ID badge. 

    Are SMART tag ID badges required to ride the bus? 
    Yes, in order to foster increased student safety and security, as well as to provide a more efficient process of loading and unloading our buses, SMART tag ID badges will be required for all riders. Additionally, in order to minimize the manual review of students who misplace or forget SMART tag ID badges at home or school, those students possessing SMART tag ID badges will be allowed to board the bus first. 

    Will students be eligible to ride the bus if they lose or forget their SMART tag ID badge? |
    Yes, our drivers will not leave students unattended at their bus stop if a student forgets or loses his/her SMART tag ID badge. A lost SMART tag ID badge must be replaced immediately. Failure to use the supplied SMART tag ID badge will ultimately result in disciplinary action. 

    If a student does not have his/her SMART ID badge for three (3) consecutive days, Wimberley ISD Transportation Department will contact the parent. Students will receive two (2) warnings (6 consecutive days). When a student receives the maximum number of warnings allowed, the student is subject to suspension from transportation services. 

    Example: If the student does not have his/her SMART tag ID badge for three (3) consecutive days, the student will receive a warning and his/her parent will be contacted. If the student does not have his/her SMART tag ID badge for the next three (3) consecutive days (days 4, 5 and 6), the parent will be contacted again and informed that the student is subject to suspension from transportation services if the student does not obtain a replacement SMART tag ID badge within the next three days (days 7, 8, and 9). The student will not be allowed back on the bus until he/she has obtained a replacement SMART tag ID badge. 

    Who should be contacted if a student loses his/her badge? 

    • There are two options to purchase a replacement. Cash and check will be accepted at your students' campus or you can purchase online here.
      Once the Transportation Department receives the payment, a new card will be printed and sent to your students' campus. Your student will be able to pick up their new Smart Tag at their campus front office the next day. 
    • For further information, you may call the Transportation Department Monday – Friday, between the hours of 6:00 a.m. –11am and 1:30pm- 5:00p.m. at 512-847-2781.

    Will students receive a SMART tag ID badge every year?
    Yes, each student will be provided one (1) SMART tag ID badge at the beginning of each school year.

    Do students need to register for transportation services each year now that we have SMART tag?
    Yes, students must be registered for transportation services each year. In the event of relocation during the school year, parents will be required to re-register their child for transportation services in order to obtain updated bus routes and bus stops. 

     

    GENERAL QUESTIONS

    WHO SHOULD I CALL IF THE BUS DOES NOT ARRIVE TO PICK MY CHILD UP ON TIME?
    Students should be waiting at their assigned bus stop 7-10 minutes before their scheduled pick-up time. If it has been ten minutes after the scheduled pick-up time, you should call the Transportation Department. Please have your child's name, student ID, bus number, campus, and stop location ready.

    WHAT ARE THE HOURS OF OPERATION FOR THE TRANSPORTATION DEPARTMENT?
    The Transportation Department is open from 6:00 a.m. until 11:00 a.m. and 1:30 p.m. until 5:00 p.m. on school days.

    IS LIVE AUDIO & VIDEO SURVEILLANCE IN PROGRESS?
    Drivers and passengers are subject to audio and video monitoring according to Texas Education Code section 26.009(b)(1). Videotapes may be viewed by Wimberley ISD employees if necessary to perform their job duties in the best interest of students. Parents are not permitted to view the tapes as it would infringe on the privacy of other students, as protected under the Family Education Rights to Privacy Act (FERPA). Videotapes will be strictly controlled by the Transportation Department to ensure confidentiality.

    CAN THE DRIVER STOP AT MY HOUSE TO PICK UP OR DROP OFF MY CHILD?
    In most cases, this request would be considered a curbside stop. We do not offer this type of service on regular-ed bus routes.

    WHO SHOULD I REPORT MY ADDRESS OR TELEPHONE NUMBER CHANGES?
    The campus registrar should be contacted as soon as possible with all address and telephone number changes. The registrar will enter the information into the system, allowing visibility to the Transportation Department.

    WHY DOESN’T SOMEONE CALL ME WHEN THE SCHOOL BUS IS RUNNING LATE?
    Situations such as traffic, road closures, weather, vehicle breakdowns, or a late prior route can cause school buses to run late. With the recent addition of Smart Tag, we can now send notifications in certain situations and notify the campus. Parents must set up their parent portal to receive notifications. We do not have the capabilities to call individual parents.

    HOW WILL I BE NOTIFIED OF A CHANGE TO MY CHILD’S STOP TIME, STOP LOCATION, OR BUS NUMBER?
    If the change in time is five minutes or less, the driver will notify the students of the change. If there is a change in stop location or bus assignment, the Transportation Department will send written notification home with the students.

    I WAS NOT AT THE BUS STOP ON TIME TO RECEIVE MY CHILD. NO ONE IS ANSWERING THE PHONE AT THE SCHOOL. WHAT DO I DO?
    Calling the Transportation Department is usually the best option under these circumstances. The Transportation staff can assist you in locating your child.

    I HAVE A QUESTION REGARDING A BUS STOP LOCATION OR PICK-UP/DROP-OFF TIME. WHO SHOULD I CALL?
    Bus route information will be available in the Smart Tag Parent Portal. If you do not see bus information on your Parent Portal, please contact the Transportation Department.

    WHAT IF I NEED MY STUDENT TO GET OFF AT A DIFFERENT BUS STOP?
    Students are only allowed to get off at their assigned stop. If a student exits the bus at another stop other than their assigned stop, they will then be subject to disciplinary action. If a temporary change is needed, you must contact your students' campus by 2pm. If approved, the campus will issue your student a bus pass for one day only. Requests will not be approved after 2pm.

    HOW DO BUS ROUTES WORK?
    All bus routes are designed to operate as efficiently and effectively as possible while still meeting students' needs. When a route change is necessary that will affect pick-up/drop-off times or bus stop location; parents will be notified through Smart Tag, parent portal, or parent notification distributed to students prior to the date of change.

    If students are not present at a bus stop for three continuous weeks, the bus stop will be discontinued without notice to the parents. Parents must contact the Transportation Department to resume service to that stop.

    DO BUSES ENTER CONSTRUCTION AREAS, PRIVATE PROPERTY AND GATED COMMUNITIES?
    It is not recommended for Wimberley ISD buses to operate on private property, including gated communities and apartment complexes. Neighborhoods that are under construction pose a safety hazard for large vehicles like school buses. Thus, buses do not travel through areas where heavy construction is present.

    I CANNOT SEE THE BUS STOP FROM MY HOUSE. HOW CAN I GET THE BUS STOP MOVED CLOSER?
    Our bus stop locations are designed to be centralized for current and potential riders as well as be safely accessible by all students. By design, this will minimize the time and mileage of a route. If you have a concern about your child's safety, you are encouraged to accompany your child to the bus stop. It is safer to have several students wait at a stop, versus an individual.

    MY CHILD LEFT SOMETHING (JACKET, PHONE, INSTRUMENT, ETC.) ON THE BUS. HOW CAN WE GET IT BACK?
    The drivers must check their buses after each run. Items left on the bus by students will be held by the driver and may be claimed by the child later. Fragile, expensive items are taken off the bus in the evening for their protection, but the driver will bring them back on the bus the next morning to be claimed. If an item does not get claimed, the driver will turn it into the campus lost and found, or the Transportation Department if they are unsure which campus the item belongs to.

    ARE SCHOOL BUSES REQUIRED TO BE EQUIPPED WITH SEATBELTS?
    Texas requires seat belts on all buses that are model year 2018 or newer. Model year buses before 2018 that are not equipped with seatbelts, are allowed to stay in service.

    WHY IS MY CHILD’S BUS OVERCROWDED?
    School bus sizes are stated in terms of passenger capacity. It is customary for elementary-aged children to ride three (3) per seat. Every attempt will be made to limit middle school and high school students to ride two (2) per seat. Even if the bus has three (3) elementary students or two (2) middle or high school students in each seat, it will seem crowded, but it will not be over capacity. It is our goal to fully utilize all the space on all the buses in our fleet.